Why Use Robocalls and Automated Calling from OnSolve®?

Automated calling, often referred to as robocalling, isn’t solely for political campaigns and vehicle warranty notices. When used appropriately, automated calls are an effective means of delivering a variety of communications. So how do you make yours stand out? OnSolve® One Call Now® allows you to easily send personalized, relevant messages to groups of any size.

Versatile Delivery.
Relevant Alerts.

  • Deliver the right information fast to groups of any size.
  • Use for both emergency alerts and routine notifications such as events, past-due notices and schedule changes.
  • Reach people on their preferred channel, including voicemail, email, mobile app or text message.

User-friendly.
Highly Efficient.

  • Send messages in three easy steps: Choose a contact list, pick the channel, hit “send.”
  • Save time when every minute counts, especially during emergencies.
  • Send notifications from anywhere via mobile app.

Quick Results.
Customer Focus.

  • Know who received the message with immediate status updates.
  • Take advantage of training to use automatic calling more effectively.
  • Get assistance any time you need it from our live, in-person customer support.

What is a robocall service?

Glossary Terms

What is a robocall service?

A modern automated calling service, also known as a robocall service, can be a powerful means of delivering appropriate and necessary mass communications. The main function of robocall apps is to deliver information to a large number of people at the same time. However, scams perpetrated through this technology (typically associated with the word “robocall”) are both frustrating to recipients and unlawful.

Alternatively, utilizing an automated calling system for valid business purposes is perfectly legal and convenient, especially when engaging with groups who have opted for inclusion, such as employees, vendors and suppliers.

Organizations often need a means to relay information to these stakeholders quickly and efficiently. An automated phone system streamlines that process by enabling messages to be pre-recorded and transmitted in one click to an entire contact group, rather than going one-by-one through a list of phone numbers. Recipients also receive the benefit of getting desired information more quickly than would otherwise be possible.

How do robocalls work?

Robocall software is a technology that uses a computer to make a call, which then plays a recorded message when the recipient accepts the call. The message goes out en masse to a list of phone numbers obtained from various sources such as sales lead lists, mobile carriers and automatic number storage, just to name a few.

We’re all only too familiar with the downside of this technology: unsolicited sales calls. Consumer Reports defines robocalls as “auto¬dialed or prerecorded telemarketing calls to landline home telephones or cell phones, or unsolicited text messages to wireless numbers.”

Having recognized both the aggravation and invasion of privacy brought about by this usage of robocall software, both the Federal Trade Commission and the Federal Communications Commission are on the case. The National Do Not Call Registry represents the first line of defense in limiting telemarketing nuisances.

In the meantime, is there an upside to this technology? Most definitely – read on to learn about the benefits of an automated calling system and automated messaging.

How do I make robocalls?

In order to set up automated calls and voice messages, you’ll need a vendor who provides this service. To prepare to find one, think through your organization’s overall communications goals. Ask What, When and Who:

  • What types of messages do you typically need to send?
  • When and under what conditions?
  • Who are the different groups of people who need to receive them?

Once you have answered these questions, you can begin to shop for an automated calling system. To get the right fit for your business, take the time to understand the nuances of the various products.

What is an automated calling system?

While robocalls have come to be known as unwanted and unsolicited, automated calling systems are the converse. Delivered to a targeted group of recipients in need of specific information, automated calling saves organizations time and money by automating the calling and messaging process.

What does an automated messaging system do?

From sending appointment confirmations and reminders to informing individuals of service changes to collecting customer feedback to school closings and traffic announcements, automated messaging services represent an efficient, effective way to relay information between organizations and their stakeholders. Automated messaging services can also play a very important role during times of emergency when information needs to be conveyed quickly and with certainty.

What are some of the uses for automated voice messaging?

Critical events. In an emergency, it’s imperative to get the word out to hundreds or thousands of people at once. When every minute counts, you need to be able to protect your people, places and property. For instance, if winds have changed and put your community in the path of a wildfire, you can use automated calling to deliver evacuation instructions.

School notifications. Keep parents, students and the community involved in academic life by sharing updates on events, programs and volunteer opportunities. An automated message system can help you send reminders about tuition payments and low-lunch balances, as well as fill substitute teacher positions.

Customer reminders. Improve customer retention by using an automated calling service to send personalized updates about promotions, appointment times, shipments and billing.

What are the most important features of an automated messaging system?

Whether you need to notify a small group or an entire community, an automated messaging system should offer capabilities that simplify the entire process:

  • A simple, intuitive interface that reduces room for error
  • The ability to customize and deliver alerts to an unlimited number of subgroups of any size
  • Flexible enough to be put to use for a variety of communications, including emergency alerts and routine notifications such as payment reminders, customer notifications, school updates and more
  • Support for multiple modalities, so you can send to multiple channels in different formats
  • Text-to-speech and pre-recorded message capabilities, so you can prepare ahead of time or send immediately
  • Real-time reporting and auditing capabilities, so you’ll know when and if messages were received

What are the benefits of an automated calling system?

Because of their inherent value, automated calling and messaging systems are immune from the National Do Not Call Registry. This is terrific news for consumers who wish to receive these notifications, while excluding unsolicited robocalls. It’s also great news for organizations looking for a time-saving automated messaging solution.

Automated messaging systems are uniquely positioned to bridge the gap between people and the information they need to live safer and more productive lives. While there are currently multiple providers of automated calling systems, not all platforms offer the same features and benefits relative to messages. When searching for the right fit, usability is paramount.

How do I send automated voice messages?

A key advantage of an automated messaging system is that it’s very easy to use. Outreach to hundreds or thousands requires only a few simple steps: Record or type your message, select recipients and push a button.

Your message is delivered to everyone on your designated contact list. Send it as your choice of a phone call, SMS text message, email or push notification — all through one platform with a simple user interface.

What sets One Call Now automated voice messaging apart from other robocalling systems?

Unlimited Messaging

Plans include unlimited calls, texts, push notifications and emails for one annual price with no per-call or long-distance charges.

Flexibility

Send messages in multiple formats according to the urgency of the situation and contact preference of text message, email, phone call or mobile app. Senders can also select multiple formats for urgent messages.

Target Messages to the Right Contacts

Create an unlimited number of contact subgroups — from one contact to thousands — for targeting your audience with relevant communications. Additional filter fields allow users to dynamically create groups.

Deliver the Message in Your Own Voice

When your staff, customers and suppliers hear a voice they’re familiar with, your message becomes personal. This makes them more likely to listen, take action and respond.

Text-To-Speech

Don’t like the sound of your own voice? Our text-to-speech feature converts typed text to an audio file and delivers your message in your choice of natural sounding voices.

Smartphone App

Download our free smartphone app for message-sending ease.

Real-Time Reporting

See continuous status updates as soon as your message is sent. Know who was successfully reached, gain access to polling responses and manage erroneous phone numbers with immediacy.

Import Contacts

Upload contacts from CSV or spreadsheet files, or by exporting or integrating with an existing database program such as Salesforce or Outlook.

Audio Library

Pre-record messages and save them for use any time. This feature is ideal for both standard and recurring events.