Glossary Term:
Mass Notification
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What is a Mass Notification?
A mass notification is a message or alert that is sent to a group of people. Mass notifications allow your organization to communicate across multiple channels to inform, engage and protect people. Mass notifications can be used in emergency situations or to relay less time-sensitive announcements to those involved.
Why Use Mass Notification from OnSolve®?
In a crisis your people need to know what’s happening, what actions to take and how a situation is evolving in real time. OnSolve provides organizations of all types with the tools needed to communicate effectively with any audience. Leveraging these award-winning tools, companies in every industry are effectively managing critical aspects of their businesses from employee awareness and facilities management to supplier alerting and inventory control.
Add and Manage Contacts
- Add or edit them manually
- Import them from a spreadsheet
- Synchronize information with an existing database
Choose Who, How, and When
- Choose who you want to receive the message
- Pick the channel: Voice message, text message or email (or all 3)
- Hit “send” for immediate delivery, or schedule to deliver later
Get Useful Feedback Reports
- Know who received your message and when
- Get answers to any questions you asked in your message
- Easily identify any numbers or addresses that were undeliverable
What is a Mass Notification System?
A mass notification system (MNS) is a SaaS-based system that reaches a large number of people quickly, wherever they are located. It allows organizations and government agencies to communicate important information with employees, customers, vendors, travelers, etc., in real-time to help them make informed decisions.
Mass notification systems have the ability to target multiple channels to make sure you reach people on their preferred device, whether that is via email, SMS, voice or desktop alerts.
What is the difference between Mass and Emergency Notification Systems?
Emergency notifications typically refer to a critical event and an organization’s response to it. The use cases for mass notification systems extend past emergency notifications. Mass notification systems encompass emergency alerts, but also embody day-to-day communications. For example, MNS includes corporate communications, IT alerts and responses, operational notices and more.
How does a Mass Notification System work?
Record or type your message, select recipients and push a button – it’s that easy to send mass notifications. Your message will be delivered to everyone on your chosen contact list. Send your alert as a phone call, SMS text, email or push notification – all through one user-friendly interface. You can also create a custom or pre-recorded message to be sent immediately or at a later time.
How much does a Mass Notification System cost?
When evaluating mass notification providers, flexibility is key. No two organizations will have the same requirements. Mass alerting needs will vary from industry to industry and by size and type of organization. Even among government entities, the requirements of federal agencies will be very different from that of state and local government.
When paying for a mass alert system, you shouldn’t have to fit into a one-size-fits-all type of plan. For instance, some businesses or government agencies will only need to reach personnel in an emergency, while others will require more complex workflows and integrations with business systems.
Organizations can also reduce the Total Cost of Ownership (TCO) with a SaaS-based mass notification system. There’s no need for expensive hardware, or the staff to maintain it. Since maintenance and upgrades are handled by your vendor, you’ll also save time and resources.
Working with a vendor that offers customizable to your precise needs and can flex to fit a variety of levels will offer greater value. When you pay for only the features you will actually use, you’ll keep costs low.
Mass Notification 101 for Business Leaders
Learn how to improve the relationships with key stakeholders with mass notifications.