The ability to strengthen resilience and increase speed was cited as one of the top 10 most significant shifts facing organizations today in a McKinsey survey. Executives and managers responsible for risk and crisis management understand the value that critical event management (CEM) technology plays when it comes to strengthening defenses against constant threats.
However, when these leaders are asked specific questions about how the system has helped the organization, concrete answers are often hard to find. The value of critical event management technology – things like employee safety and business continuity – can be difficult to measure.
Business intelligence (BI) reporting provides the metrics organizations and agencies need to monitor the success of their CEM system and prove the return on investment. BI reporting also uncovers deeper insights. This makes it possible for risk, security and business continuity leaders to optimize plans so as to focus on continuous improvement for a more effective response to a crisis or threat and stronger operational resilience.
Don’t “Set It and Forget It”
Critical event management technology helps organizations and agencies proactively anticipate, detect and mitigate physical threats and remain agile when a crisis strikes. The system is only effective, however, when it’s properly implemented – and consistently assessed over time.
As the threat landscape changes and new innovations in critical event management technology become available, risk, security and business continuity leaders should always be asking how they can improve the mean time to detection, response rates and recovery times in order to mitigate the impact of a critical event on people and operations.
This requires continual monitoring so you can maximize the technology and your ability to prepare for and respond to a crisis. A CEM technology vendor that understands the importance of this will provide tools that make this process simple and efficient.
Make an Impact With Business Intelligence Reporting
A CEM platform equipped with business intelligence reporting capabilities arms risk, security and business continuity leaders with the insights needed to properly assess the success of the system. This information can also be used to optimize the system over time for maximum value.
BI reporting makes it easy to monitor performance by allowing you to:
- Identify gaps or flaws in the system’s structure and optimize for a stronger response to threats and crises.
- Report on the effectiveness of crisis communications.
- Assess and analyze data holistically to ensure disaster recovery plans are optimized for all departments.
- Measure and monitor key ROI metrics, including response times and rates of event types.
- Understand and analyze impact metrics for maximum effectiveness and efficiency.
The insights gained from using this type of reporting offers leaders the visibility into system impact. When your critical event management system is optimized for success, organizations and agencies benefit from:
- Reduced downtime
- Enhanced employee safety
- Improved business continuity
- Greater ROI
If you find yourself struggling to answer questions about how well your critical event management system is working, put the power of data to work with business intelligence reporting. Optimize your CEM technology. Optimize crisis response. Optimize operational resilience.
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