Group Calling & Text Messaging

Sending great group communications requires a reliable messaging service. In order to find the right vendor, it’s important to identify your big picture communications goals and the fine details that stem from them. Here are some important questions to ask when comparing vendors:

• What are the most frequent subjects of your messages?
• Who composes your most common audience groups? Are they in different geographic locations and/or time zones?
• When you notify various groups about a situation, how is each affected and what actions do you want them to take?
• Are you legally required to document your communications?
• Will you be reporting your metrics to justify the purchase of an automated calling system?
• What’s your budget?

These answers will help define what you need in a group notification system.

Keeping everyone in the loop can be a chore without the proper tool and keeping track of it all can get unmanageable quickly. Fortunately broadcasting your message has never been easier, and you can deliver it exactly how your recipients want it.

There are two main components in an auto calling system: the message and the recipients. The right auto calling service gives you options for how to handle both:

• Messages: Create your own for each situation, choose from a bank of options included with the service or merge the two by creating your own library of messages that can be tweaked as needed. Messages can be recorded in your own voice or automatically translated from a typed message to an audio recording in a natural sounding voice.
• Recipients: Set up as many contact groups and subgroups as you need. Common groups include employees, customers and vendors. Those can be broken down further based on a range of criteria, such as shift, location and product.

Three Simple Steps:

1. Prepare your message.
2. Select your recipient group.
3. Click “Send.”

The Process: Once you’ve done those three steps, the system delivers your message to everyone instantly. When recipients accept the call and the system detects a human on the line, the pre-recorded message is played. Voice-over-internet-protocol (VOIP) technology enables the system to detect if it’s reached a machine or voicemail, in which case it can deliver either the same pre-recorded message or an alternate version.

Today your recipients have more options to communicate than ever, and that’s why it’s critical to send your messages exactly how they want to receive them. Whether you want to send your messages via text, voice, email, or push notification with OnSolve you’ll have it all at your fingertips.

Nearly two-thirds of Americans own a smartphone so mobile notification is critical, but with a OnSolve you don’t have to choose between calls or texts. Deliver your messages instantly the way your contacts prefer to receive them: phone calls, text messages, email messages or all three. You can even simultaneously send the message to your social media accounts, saving even more time and further extending your reach.

Did You Know?

• 80% of smartphone users use their phone to coordinate meeting locations. $528,443 is the average annual cost a business with 100 employees spends on communications.55% of smartphone users use their phone to learn about news and developments.

Text Alert Services are simply services that deliver alerts and messages via SMS text message only. These services allow you to quickly send texts to a list of contacts via cell phone, mobile app, or email. Yes, text messaging is on the rise, but it is only one of several channels available to effectively communicate with a group. Contacting your recipients using the channel they prefer is a critical aspect of effective notification. Accommodating a variety messaging preferences and quickly sending tens, hundreds, or thousands of text alerts can be a challenge.

Broadcast Text Messaging describes the process of sending multiple text messages simultaneously to a variety of recipients. This differs from group text messaging in that it generally means the message is being sent to hundreds or thousands of recipients at once, thus the term “broadcast”.